Accessibility statement

For us at the Heleni Jerusalem Hotel, it is important to provide the best professional service to all our customers.

To this end, we are working to make adjustments that will also allow accessibility for customers with disabilities, both in the direct channels and in the digital channels with the aim of helping them improve the quality of life and enabling their integration into society in a way of respect, equality and independence.

These adjustments are made subject to and in accordance with the provisions of the Law on Equal Rights for Persons with Disabilities (1998) and the regulations pursuant thereto.

Accessibility arrangements at the hotel:

The hotel has one accessible room with handrails and ceramic flooring, and the room is on the ground floor. At the entrance to the hotel there is a step with an accessible ramp, there is no accessible parking in the complex. All the public areas, the bar, the lobby and the seating areas are accessible to wheelchairs and the lobby has disabled services available.

Emergency systems are installed in the hotel, which includes sound alerts and lighting.

You must contact us before your arrival at the hotel, you can also contact us by email at or by WhatsApp at +972-54-4255979.

Contact person for further questions

Yoram Malka – +972-54-4255979

Website accessibility
An accessible website is a website that allows people with disabilities and older people to surf with the same level of efficiency and enjoyment as surfers.

Information about website accessibility

This website complies with the requirements of the Equal Rights for Persons with Disabilities (Service Accessibility Adjustments), 2013.

The accessibility adjustments were made according to the recommendations of the Israeli standard (TI 5568) for content accessibility on the Internet at the AA level and the international WCAG2.0 document.

The tests were tested for the highest compatibility for Chrome browsers.

The site provides a semantic structure for assistive technologies and support for the accepted usage pattern for operating with a keyboard using the arrow keys, Enter and Esc to exit menus and windows. See the website operation section for details.

Adapted for display in common browsers and for use on the cell phone.

The accessibility of the booking engine widget was carried out by the developers of Simple Booking in accordance with the guidelines of the Israeli Center for Website Accessibility.

Ways of applying for requests and improvement proposals regarding accessibility

If while browsing the site you encounter a problem regarding accessibility, we will be happy to receive your comments

using the following contact details

Contact Information:

Name: Yoram Malka

Phone: +972-54-4255979